Last Updated: January 1, 2024
1. General Overview
Welcome to EuroTrailOverland.com! We want you to be completely satisfied with your purchase. This policy outlines our procedures for returns and refunds for both physical and digital products.
2. Physical Products
a. Eligibility
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
b. Initiating a Return
- Contact Us: Email us at info@EuroTrailOverland.com within 30 days of receiving the product to initiate the return process.
- Provide Details: Include your order number, reason for the return, and any relevant information.
c. Return Shipping
- Customer Responsibility: Customers are responsible for return shipping costs unless the product is damaged or defective.
- Address for Returns: Ship the item to Bovenstraat 33T, 6223AC Maastricht, Netherlands.
d. Refund Process
- Inspection: We will inspect the returned item upon receipt.
- Refund Approval: If approved, a refund will be initiated to your original payment method.
- Processing Time: Refunds may take 5-10 business days to reflect in your account.
3. Digital Products
a. Eligibility
- Digital products are not eligible for return or refund once downloaded or accessed.
- Refunds are considered if there are technical issues preventing access, reported within 30 days.
b. Refund Process
- Contact Us: Email us at info@EuroTrailOverland.com with details of the issue within 30 days of purchase.
- Investigation: Our team will investigate and, if necessary, process a refund.
- Refund Timeframe: Refunds, if applicable, may take 5-10 business days to process.
4. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Going Limbo
Bovenstraat 33T
6223AC Maastricht
Netherlands
Email: info@EuroTrailOverland.com
5. Changes to this Policy
We reserve the right to update and modify this policy at any time without notice. Users are encouraged to review this page regularly.